Refund policy
All Sales FINAL.
Once you place the order, there are no cancellations. You are responsible for reading our policies before purchasing.
Returns
Returns are only accepted on MANUFACTURER DEFECTS. There are times when small pieces of the jewelry may be loose (i.e. jump rings, loose stone, etc.) and only need a minor adjustment or a dot of glue (we recommend E6000). These are NOT manufacturer defects and are INELIGIBLE for return.
Please email photos to info@ambyrco.com and we will communicate and find a solution. If a manufacturer defect is determined, the item will need to be returned within 5 days of delivery a store credit will be issued.
To return an item, please notify us within five business days upon receipt of the item that you wish to return. The item must be returned to us within 5 days of the initial request to return. Upon receipt of your request to return an item, we will provide instructions for how to return the item to us. If you do not follow the instructions, you will be responsible for the return postage. Upon receipt of the item, provided it is returned in the same condition in which it was sent, and under the terms described, we will issue a refund via store credit or credit the original payment method. We only accept returns if items are defective, once an item has been worn and/or removed from original packaging it will not be accepted for a return.
Items that have been used or worn, no longer have the original tags, were ordered in error, or broken due to misuse will not be eligible for return. Also, if more than three business days have passed since your order was confirmed as delivered, your item is no longer eligible for a return or credit.